Product care & information

Product Care - Copper Sinks & Bathtubs

Polished Copper will begin to patina as it reacts with its environment. However, if the desire is to maintain the bright, polishedlook, it is easy to protect. For basic cleaning, use mild soap and warm water. Abrasives should never be used as they may affect the finish.
When the copper begins to patina a quality copper polish cream and any good copper wax to maintain its original shine and luster.
Copper, as well brass, is a durable materials, however, it is soft and can be scratched, scuffed and dented fairly easily. Keep that in mind when bringing glasses, utensils and cleaning materials into contact with your sink or tubs.
For ordinary cleaning, use nothing but a soft, clean cloth and mild dish detergent followed by a thorough clear water rinse. Wipe dry with a clean, soft cloth.
Stains and tarnish should be removed with a small amount of good quality brass or copper cleaner. Rub lightly to lift the discoloration, let dry, then polish with a soft, clean, dry cloth.
Minor surface scuff and very light scratches can be removed with fine automotive rubbing compound followed by brass polish.
Deeper scratches may require wet sanding with "wet or dry" sandpaper followed by rubbing compound, finishing with brass polish. The severity of the scratch determines the coarseness of the sandpaper grit with which to start. For very deep scratches we suggest starting with 220 grit followed by grits of 320, 400 and 600 progressively. In all cases use the finest grit that will work to remove the scratch.
We do not recommend any paint-type coatings be applied to the sink, as the coating will eventually wear through, leaving you with two dissimilar surface materials to maintain - neither of which complements the other.
A bare brass or copper sink can always be brought back to a bright mirror polish with readily available materials (and elbow grease), even if it becomes badly scratched and tarnished.
NOTE: The oils from your hands will cause the metal to oxidize faster in those areas than in others. Over time it will all blend in as the rest of the metal oxidizes, but if you happen to get some unsightly fingerprints showing up on your copper product early, they can easily be removed by polishing with a proper copper polish. We recommend a polish called Brasso, which is available at most hardware stores.

Product Care - Copper Cookware

It is easier than most people think.
All Amoretti Brothers copper cookware are made with 100% pure copper and then tinned on the cooking surface.
It is true, copper will naturally darken without regular polishing, but with little care you can restore the shining of your pans in minutes.

For the exterior: use copper polish to keep copper from tarnishing and free from white spots.
As a natural alternative, you can use a combination of lemon juice and salt and then wash it with fresh water. It will be spectacular again!

For the interior, WHEN YOU RECEIVE YOUR NEW COPPER COOKWARE PLEASE WASH IT WITH DISH SOAP AND FRESH WATER BEFORE THE FIRST USE. Hand washing is recommended. Hand wash with hot, soapy water and avoid using abrasive materials to clean, and in particular do not use bleach.
All copper cookware can be used on gas, electric, halogen stove tops, and in the oven.
Never heat empty tin-lined copper cookware or allow it to boil to a dry point, or add salt to your pan if the water is not completely boiled.

Every few years of usage the cooking surface can become thinner and should be re-tinned.
Please contact us if you would like more information about that office@amorettibrothers.com.

Product Care - Lighting

TO AVOID ANY PROBLEM, WE ALWAYS RECOMEND A PROFESSIONAL INSTALL YOUR LIGHTS.
Fixtures should only require a light dusting to stay beautiful. If you find yourself needing to clean your fixture, use only the mildest soaps, softest cloths and gentle pressure.
Our lights do not come with a bulb. Please read the tech spec of each product before buying it.
If your fixtures are made from unlacquered copper or brass, they will develop a patina over time. Use gloves when handling and installing unlacquered fixtures to avoid fingerprints and smudges. The oils from your hands will cause the metal to oxidize faster in those areas than in others. Over time it will all blend in as the rest of the metal oxidizes, but if you happen to get some unsightly fingerprints showing up on your light early, they can easily be removed by polishing with a proper copper polish. We recommend a polish called Brasso, which is available at most hardware stores.

Product Care - Range Hoods

Clean with warm, soapy water. Do not use any harsh abrasives or cleaning solutions. Dry thoroughly.
As all metal products, our products can be scratched over time. Use a fine rubbing to take the scratch away.

Custom Products

Please contact us for any question about the care of our products

Colors & Finishings

Hammered Copper
Hammered Alluminium
Polished Copper
Brushed Copper
Polished Brass
Brushed Brass
Stainless Steel Polished
Stainless Steel Brushed
Alluminium

Warranty

We offer limited warranty for all our copper tubs, sinks and copper cookware. Below you will find the warranty for each product category.

If you need a special custom product, please ask what its warranty is: we work by hand and with valuable materials, each custom product is a work of art and follow its own rules.

This warranty will be nil and void if products are not used for the purpose they were designed for.

In order to process  a warranty claim, customers must advise Amoretti Brothers in writing within the timeframes stated above.

To facilitate a faster response, providing an invoice number and / or the name of the person who purchased the goods will allow us to verify the purchase date.

Amoretti Brothers will process this claim within 10 business working days and offers one of the following alternatives:

*  Arrange to have the product repaired

*  Provide a full replacement at the cost of Amoretti Brothers

Copper Cookware Warranty

 Amoretti Brothers as the manufacturer offers this limited lifetime warranty for manufacturer's defects of the copper pans. 
We will replace any item with the same or similar item, if the item fails during use. Warranty not effective for commercial use.
WHAT THE WARRANTY COVERS
Amoretti Brothers will repair or replace any item found defective in material, construction or workmanship under normal use and following care instructions.
WHAT THE WARRANTY DOESN`T COVER
This warranty doesn`t cover: damage from misuse or abuse, damage arising from thermal shocks, shipping, drops, improper use, theft, failure to follow the use and care instructions, or an unauthorized modification or repair, normal product wear and tear stains, discoloration or scratches on the inside or outside Any accident caused by fire, flood, etc. Commercial, professional or workplace use. Dust or insects inside the product, Nonstick damage from metal or sharp utensils Damage caused by use of scouring pads, steel wool, abrasive cleaners, bleach, etc. Minor imperfections and color variations, which are normal.
HOW IT WORKS
Return Shipping Responsibility - The cost of returning the product to Amoretti Brothers is up to the client.
Discontinued Item Returned - If the item you returned is discontinued and is no longer available, Amoretti Brothers will automatically replace your item with the most comparable item currently manufactured. If nothing is available, we will notify you to discuss the next steps.
Replacement Requests – Amoretti Brothers will replace any item found to be defective in material or workmanship with the most comparable current item. We do not accept special requests, nor do we have the ability to upgrade in exchange for money.
No Defect Found - Products found to not be defective in material or workmanship will be returned directly to you with a letter stating why.
Should your cookware require warranty service, the client should contact our Consumer Service Department by email or phone for a warranty evaluation and return authorization number.

Lightning Warranty

1 YEAR LIMITED WARRANTY

Amoretti Brothers warrants all of its lighting fixtures against defects in materials and workmanship for one (1) year from the date of purchase.
The original dated sales receipt from an authorized dealer is required for any warranty claims.
Amoretti Brothers will, at its option, repair, replace or refund the purchase price to the consumer.
All costs of installation and removal of the fixture is the responsibility of the consumer.

This warranty does not cover fixtures becoming defective due to misuse, accidental damage or improper handling and/or installation and specifically excludes liability for direct, incidental or consequential damages. Scratches and stains that can occur under normal use over a period of time will not be covered under this warranty.

This warranty does not cover; shipping cost, labor cost and/or damage incurred in installation, repair, or replacement, as well as any other kind of loss or damage. Warranty excludes all commercial and business usage.

Hoods, tables, bath tubs and sinks Warranty

Limited Lifetime Warranty

Amoretti Brothers warrants its sinks, tables, range hoods and bath tubs to be free from manufacturing defects in material and workmanship for as long the original consumer purchaser owns their home.

The original dated sales receipt from an authorized dealer is required for any warranty claims. Damage due to installation error, product misuse and improper maintenance are excluded from this warranty.

Scratches, stains, hard water deposits, and discoloring that can occur under normal use will not be covered under this warranty. Small variations in shape or color do not constitute a defect, on the contrary they add value to the final handmade product.

Amoretti Brothers does not warranty the finish on any nickel plated products. This warranty does not cover; shipping cost, labor cost and/ or damage incurred in installation, repair, or replacement, as well as any other kind of loss or damage. Warranty excludes all commercial and business usage.

How to submit a warranty request?

Warranty Claims for all Amoretti Brothers Products may be submitted:
1) Via email to: office@amorettibrothers.com
2) By calling:

For all forms of submittal, please provide the following information:
1) Provide the name/description of the product for which you are submitting a claim.
2) Thoroughly explain the defect or problem. The more details you provide, the better we can assist you.
3) Provide your proof of purchase, e.g., where Company product was purchased, date of purchase, order number(s), etc.
4) Your name, address, phone number and email address.
Once you have submitted your claim, you will be contacted within 3-5 business days.

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Workshop and Warehouse
Tlalpujahua del Rayon
Michoacan 61060
Mexico

US Commercial Office
Amoretti Brothers Inc.
845 Third Ave #600 
New York, NY 10022 USA
 
U.S. Wholesale Warehouse / Shipping & Returns          
6110 Bob Bullock LoopLaredo, Texas 78041
All the products available through this page are sold and shipped directly by Amoretti Brothers.