Custom Orders: Frequently Asked Questions

Can I place a custom order?

Yes. We take custom orders for kitchen range hoods, sinks, tubs, lighting and furniture.

What is the lead time for custom orders?

Every piece is handcrafted to order, so the lead time depends on the piece, its size and its finish. Estimated production and delivery times are shown on each product page and confirmed in your quote before you place the order. Lead times may be longer during peak periods or holidays. If your project has a fixed date, tell us at the start and we will do our best to accommodate it.

What can I expect when placing a custom order?

Every custom order follows the same steps:

1. Written quote. Dimensions, material, finish, price, estimated production time and shipping. The order is confirmed when you accept the quote in writing and pay the deposit.
2. CAD drawing. We send a CAD drawing for your written approval before production begins. On oversized pieces it also shows where construction joints will be.
3. Production photos. We send at least three sets of photos or videos during production. You approve each set in writing before we continue, and we do not ship until we have your final approval.
4. Crated shipping and tracking. Large pieces ship in a custom wooden crate, with a tracking number so you can follow the delivery.
5. Inspection on delivery. Inspect your piece within 48 hours of delivery and before installation, and tell us right away if anything is wrong.

What warranty do I get?

Every piece we make comes with a 5-year limited structural warranty from the date of delivery. Patinas, finishes and surface appearance are not covered. Ventilation systems are covered by their manufacturer's warranty. Full details are on our Warranty page.

Can I cancel a custom order?

Before the CAD drawing is approved, yes, with a full refund of the deposit less design costs incurred. During production, we refund the amount paid less the value of the work completed and materials purchased. Once a piece is completed, approved or delivered, it cannot be cancelled or refunded. The full rules are in our Terms and Conditions.

How do I place an order?

Email us at office@amorettibrothers.com and we will guide you and prepare your quote, or use the form below.