Can I place a custom order?
Yes, we take custom orders for kitchen hoods, sinks, tubs, lighting and furniture. Please, email us at firstname.lastname@example.org and we will guide you and create your order.
What is the lead time for custom orders?
Accurate lead times are very important for us and our customers. In general, custom orders are completed as mentioned:
Kitchen hoods: 9-12 weeks
Sinks: 4-6 weeks
Tubs: 6-10 weeks
Lighting: 9-12 weeks
Furniture: 9-12 weeks
However, lead times may vary during peak times or holidays. Current lead times will be provided before placing every order. If you have a special requirement, please let us know.
What can I expect when placing a custom order?
During the purchasing/production process, you can expect constant communication in every step of the way. You will be provided with:
1. A CAD drawing / tech sheet for your approval.
2. 3 sets of photo shoots during the production process and before shipping so you can follow the creation of your product. After each photo set, we will always require your approval to continue. We do not ship until having received your final green light.
3. A crate in which the product will be securely shipped
4. A shipping tracking number for you to follow delivery.
5. A warranty. We offer 5 years warranty on any products we make and a 1 year warranty on the ventilation systems made by our partners (they offer their own warranty that comes with their products). When you receive your order, please make sure it is in good condition BEFORE installing. If there is any problem or manufacturing defect, let us know as soon as possible. The warranty will not cover a damaged product once installed, or a product that has been wrongly manipulated.