Effective Date: October 9, 2026
Welcome to the Amoretti Brothers official website. Please read these Terms of Sale ("Terms") carefully before submitting an order. Throughout this Site, the terms "we," "us," and "our" refer to Amoretti Brothers Inc. Your use of this Site constitutes your unconditional agreement to follow and be bound by these Terms. If you do not agree to these terms, you should not use this Site.
We reserve the right to revise, update, or change this agreement at any time without prior notice. We recommend visiting this page periodically to review the most current version of these Terms prior to placing a new order.
All products made available through our web shop are officially sold and delivered to you by Amoretti Brothers Inc. Our operational facilities are organized as follows:
These Terms do not negatively affect your mandatory legal statutory consumer rights under applicable local or federal laws relating to the sale of consumer goods. All transactional sales contracts on this platform are concluded exclusively in the English language.
Each order submitted through our website checkout process constitutes a formal offer to purchase our products. All orders are subject to acceptance by Amoretti Brothers Inc. We reserve the absolute right to refuse or cancel any order at our sole discretion. Common scenarios where an order may be rejected include:
Once you submit your order, you will receive an automated email confirming receipt of your purchase request. Please note that this initial email does not signify official order acceptance. A separate confirmation email will be dispatched to you once the item has been securely packaged and transferred to our freight logistics partners. If you believe your order was rejected in error, please contact our support team.
Every custom piece follows the same four approvals, and each approval is binding.
Approvals by designers. When an order is placed through a designer or architect, approvals given by the designer are binding on the end client, unless the end client tells us in writing that they will approve directly.
Cancellations. A custom order may be cancelled before the CAD drawing is approved, with a full refund of the deposit less design costs incurred. If an order is cancelled during production, we refund the amount paid less the value of the work completed and materials purchased at the time of the written cancellation request. Once a piece is completed, approved or delivered, it cannot be cancelled or refunded.
Order of precedence. In case of any conflict, the signed or accepted quote prevails, followed by these Terms and Policies. Product descriptions, FAQs and marketing materials are for information only and do not modify these Terms.
Every piece is handmade, so small variations are part of its character and are not defects.
Natural variation. Slight differences in color, patina, texture, hammer marks and shape are normal in handmade copper and brass. Patina continues to change over time with use, humidity and cleaning.
Seams and joints on large pieces. Copper and brass sheets are produced in standard sizes. When a piece is larger than the available sheet, it is made from more than one sheet, joined by welding or soldering. Our artisans place joints in the least visible position and finish them by hand, but a fine line may remain visible, especially under strong or raking light. A visible joint on an oversized piece is part of its construction, not a defect.
Disclosure. When a piece will require a joint, we show it on the CAD drawing or tell the client in writing before production. A client who requires a piece with no joint must say so in writing before approving the CAD drawing, so we can confirm whether it is possible at that size.
Reference images. Inspiration photos are a guide to style and finish. They are not a guarantee of identical appearance, construction or dimensions. The approved CAD drawing and production photos define the piece.
All Amoretti Brothers pieces are handcrafted to order by our artisans in Mexico, unless marked as in stock at our Laredo, Texas warehouse. Estimated production and delivery times are shown on each product page and confirmed in the quote or order confirmation. These dates are estimates. Delays caused by approvals, design changes, carriers, customs or events beyond our control do not give a right to cancel or to compensation.
We may update prices, descriptions and availability on our website at any time. Once an order is accepted, we do not change its price or specifications unless the client requests a change.
We partner with specialized freight networks to ship heavy custom range hoods, copper bathtubs, and luxury cookware duty-free across the United States.
Shipping cost. Shipping for custom pieces is quoted in writing with each order, based on size, weight and destination, and confirmed before production. Free shipping applies only where stated on a specific product or sales channel.
Duties. All US deliveries are duty-free: we handle import and pay all duties. For Canada and all other countries, shipping, duties and taxes are paid by the client and are confirmed in the quote.
Packaging. Large pieces ship in a custom wooden crate.
Territorial restrictions. Certain large-scale custom architectural items may have delivery limitations. You will be notified of any shipping roadblocks prior to completing checkout.
Transfer of property and risk. Title and legal ownership of the products transfer to you only when Amoretti Brothers Inc. has received full, cleared payment and the shipment is successfully delivered to your physical address. Once delivered, you assume full responsibility for the items, including any risk of loss or subsequent damage.
The binding price of any item is the exact retail rate indicated on our web shop at the moment you finalize your order submission.
Because our corporate entity is headquartered in Austin, sales taxes are assessed and collected only on orders that are shipped to delivery addresses located within the state of Texas. For all other US states and international territories, you are responsible for checking and settling any local use taxes or individual structural tariffs if applicable.
All secure digital payments are processed through Stripe. We accept major credit cards, debit cards, and authorized digital banking methods.
The client must inspect every piece within 48 hours of delivery and before installation; installation means acceptance.
Inspection. Unpack and inspect the piece within 48 hours of delivery, in good light, before it is installed, mounted or altered.
How to report an issue. Email office@amorettibrothers.com within 48 hours of delivery with your order number, a description of the issue and clear photos. Transit damage must also be noted with the carrier at delivery: if the crate or box shows visible damage, note it on the carrier's delivery receipt before signing, and photograph the packaging and the piece.
Acceptance. A piece is accepted when any of the following happens first:
Issues reported after acceptance are handled under the warranty only. They do not give a right to return the piece or to a refund. Catalog products may still be returned under section 9A.
To file a return or warranty claim for any item, you must contact us at office@amorettibrothers.com with your order number and clear details.
A. Catalog products (standard designs). Catalog products are items offered in standard sizes, shapes, and finishes as shown on our website.
B. Custom and made-to-order pieces. Custom-made products include any item made to custom dimensions, produced in a custom finish or patina, or modified specifically for a client. These are built to each client's specifications and cannot be resold. They are not returnable and not refundable once production has begun, including pieces that have been installed, mounted or altered. Cancellations before or during production are governed by section 3.
C. Remedy for defects. If a piece arrives with transit damage or a manufacturing defect reported within 48 hours of delivery, we will, at our choice, repair or replace it at our cost, including shipping. This is the client's only remedy. It does not include a cash refund or a partial refund. Defects reported later are handled under the warranty in section 10.
D. Replaced pieces. When we replace a piece, the original remains our property and is returned to us, unless we agree otherwise in writing. If we allow the client to keep it, this is a goodwill gesture and does not create any further obligation.
E. Refund processing timelines. When eligible for an authorized refund, please allow up to 4 weeks for the complete cycle. This includes transit time to receive the return at our Laredo warehouse (5 to 10 business days), processing and inspection (3 to 5 business days), and your bank's final processing request (5 to 10 business days).
Amoretti Brothers gives a 5-year limited structural warranty, from the date of delivery, on the metal body, welds, joints and watertightness of its pieces. Patinas, finishes and surface appearance are not covered. The remedy is repair or replacement, at our choice. Coverage by product, who is covered, exclusions and how to claim are set out on our Warranty page, which forms part of these Terms.
Our total liability for any order is limited to the price paid for that piece, and we do not cover installation, delay or coordination costs.
Excluded costs. We do not pay or reimburse any of the following, unless agreed in a document signed by Amoretti Brothers:
Maximum liability. In any case, our total liability for a piece is limited to the price paid for that piece.
Installation. Installation is the client's responsibility and must be done by a qualified professional, following local codes and the ventilation manufacturer's instructions.
Subject to legal requirements, Amoretti Brothers Inc. will not be held liable under this sales contract for any loss of profit, loss of business revenue, commercial interruption, loss of goodwill, or any indirect, incidental, or consequential damages that were not reasonably foreseeable by both parties.
Approved designers and architects receive a trade discount, and the same policies apply to every trade order.
Discount. Trade discount terms are shared with members when they register for the Trade Partner Program. The discount does not combine with other offers.
Who the customer is. The quote names the buyer: either the designer's firm or the end client. The named buyer is responsible for payment and is bound by these policies.
Communication and approvals. On trade orders, we communicate with and take approvals from the designer, unless the end client asks in writing to approve directly. The designer is responsible for sharing our quotes, CAD drawings, production photos and policies with the end client.
Disputes. Any concern about a piece must come in writing to office@amorettibrothers.com within the inspection period, from the named buyer or the designer.
You agree to indemnify, defend, and hold harmless Amoretti Brothers Inc., our directors, employees, and logistics partners from any third-party claims, liabilities, damages, costs, or monetary demands (including reasonable attorneys' fees) arising out of your breach of these Terms of Sale or your misuse of our products.
These Terms of Sale and all transactional business relationships are governed strictly by the laws of the State of Texas. Any legal actions or disputes must be resolved exclusively in the state or federal courts located in Austin, Travis County, Texas.
