Every Amoretti Brothers piece is handcrafted, so our returns policy treats catalog products and custom pieces differently. This page is a summary. The full rules are in section 9 of our Terms and Conditions.
Standard designs in standard sizes and finishes may be returned within 14 days of delivery, if they are unused, uninstalled and in their original packaging. Return shipping is paid by the customer, and original shipping fees are not refundable. Once we inspect and approve the return, the refund is issued within 7–10 business days. Items returned in a damaged or unsaleable condition may face additional fees or denial of credit.
Pieces built to a client's dimensions, finish or design cannot be resold. They are not returnable and not refundable once production has begun.
A custom order may be cancelled before the CAD drawing is approved, with a full refund of the deposit less design costs incurred. If an order is cancelled during production, we refund the amount paid less the value of the work completed and materials purchased at the time of the written cancellation request. Once a piece is completed, approved or delivered, it cannot be cancelled or refunded.
Inspect your piece within 48 hours of delivery and before installation. If it arrives with transit damage or a manufacturing defect, email office@amorettibrothers.com within 48 hours with your order number and clear photos, and note any damage on the carrier's delivery receipt. We will repair or replace the piece at our cost, at our choice. This remedy does not include a cash refund.
Issues found after that are handled under our 5-Year Limited Structural Warranty.
Email office@amorettibrothers.com with your order number, the product and the reason for the return. Please allow up to 4 weeks for the complete refund cycle: transit to our Laredo warehouse (5 to 10 business days), inspection (3 to 5 business days) and your bank's processing (5 to 10 business days).
