General Frequently Asked Questions

1.- I want to order a product, it is in stock?
Most of our copper PRODUCTS  are in stock and can be shipped in few days, however since all our products are handmade and / or custom or signed for each client, if the product is made by order, it takes about 1-2 weeks to make it. The estimated delivery date is highlighted on the product page AND THE CUSTOOM PRODUCTS HAVE A SEVERAL AGREED WITH THE CLIENT WHEN CARRYING OUT THE PROJECT.

If you want to order one of our kitchen range hoods or sinks, please contact us to place a custom order and we will be happy to help you.

2.- How do you pack the products?

We take a lot of care in packing each product so it arrives safely with the right presentation in a wooden box. Do you need a gift wrap or a special signature box? let us

3.- How do you ship my order?

We usually DHL express to shipeverywhere in the World.
Read more about our shipping process here

4.-How does your return policy work? 

Read all about our return policy here

5.- What is your warranty?

Lifetime. Read everything about our warranty here

6.- Product Care?
Each of our products has a specific care, it all depends on the type of product, you will find the types of care in the section where the product is shown individually

7.- Why do chefs use copper pots?

Copper has been used and cherished for around 9,000 years. Pots that are made of copper are ideal heat conductors; the material is durable, hygienic, and corrosion-resistant. Thanks to the excellent heat conductivity properties, the heat spreads more evenly in copper cookware than in traditional pots and pans.

8.- Are copper pans safe to cook with?

Copper is 100% safe to cook in, so long as it is lined with another material. Our cookware is lined with tin on the cooking surface so you can throw anything and everything into these pans ;the metal lining will keep you—and your food—safe.

9.- Are your copper cookware suitable for induction cooking?

While copper cookware do not work on induction stoves, it is posible to use them using an interface disk for induction cooking.  

10.- Is cooking with copper pans healthy?

Copper pans are a great heat conductor and allow you to adjust temperatures precisely, making them nice cookware for sauces and other foods.

11.- My copper cookware became dirty and need a re-tinning service after years of intense usage. How can I do?

If the cookware is just dirty, please follow our best practice to clean it. 
If you need to re-tin your pan, we offer a full-service SPA for your copper cookware. 
Please email us with a picture and product size and we will make your cookware shining and brand new! 
Do you need more information regarding our PRODUCT, SHIPPING, RETURNS OR SHIPPING? Visit our Service and Support Page


- Do copper range hoods turn green?
Patinas come in various shades including green, red, deep brown, and even purple or blue, offering a unique natural aging process exclusive to copper. However, while many appreciate the charm of a patina, some homeowners prefer their range hoods to maintain their original color indefinitely.

- What ventilation system is included in your range hoods?Most of our range hoods come with a professional 1200 CFM ELICA vent system with Led lights

- How do I clean my range hood?To clean your copper range hood, it's important to avoid abrasive cleaners or scourers that may harm the surface. Instead, opt for a mild detergent mixed with warm water. Wet a soft cloth with the detergent solution and gently wipe it over the range hood, ensuring a careful and thorough cleaning process.

- Can I order a custom range hood? We specialize in crafting exquisite custom copper range hoods that are tailored to your unique specifications. With our expertise, you can create a one-of-a-kind masterpiece for your kitchen. Whether you're seeking a custom copper hood with a unique patina, personalized design details, or specific dimensions, our skilled artisans will bring your vision to life. Elevate your kitchen with a custom copper range hood that combines functionality, beauty, and individuality. Contact us today to discuss your custom copper vent hood project and let us transform your kitchen into a true culinary haven.