PLEASE NOTE: All our products are carefully handmade with hours of work to offer the best quality possible. Due to the nature of our works, each product is unique and slight difference in color or shapre are considered variation which add quality and a result of a good artisan work.
You may return your order within 15 days of delivery for a full refund if the return is a result of our error (you received an incorrect or defective item).
If the product arrives damaged please notify us within 24h of receipt of the goods with a couple of photos showing the problem.
At the moment all sales are finals outside the U.S. and Mexico.
THESE PRODUCTS ARE NOT RETURNABLE
Custom or made-to-order products of any kind
Any item that has been altered or installed
Any item that is not in resellable condition
Any item that is not in its original packaging
Any item without prior return authorization
If you need to return an item, please Contact Us with your order number and details about the product you would like to return with the reason why.
The customer is responsible for all return shipping charges, with the exception of returns due to damage or product defects.
Refunds will be issued upon inspection of the returned product and are automatically adjusted for any restocking fees or shipping charges. A minimum 10% restocking fee applies to all returns. Any items returned without authorization, returned to the incorrect location, or returned in a damaged or unsaleable condition are subject to additional fees that will be deducted from your final refund.Per inspection, as long as the product is found in new condition and received in its original packaging, you will be issued the refund you are due, less any applicable fees or handling charges. If a returned product is determined to be in damaged or unsaleable condition, it will be subject to additional fees being deducted from the credit, or the credit may be denied completely. Pleaseallow 2-3 business days for the refund to appear on your account.
In the case you are eligible for a refund, you should expect to receive it within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).